Leaders who bravely embark on a process improvement initiative, whether in small pockets or across an organization, will understandably have high hopes. Fixing broken processes, creating more fulfilling jobs, eliminating activities that don’t add value and providing more autonomy … Continued
Success-oriented management of customer-focused organizations eventually get to a point where they begin asking themselves two very important questions. As a leader, what should I know about process improvement? And how do I know if I have the right processes … Continued